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What do you do if you suspect you have a recalled toy?
The first step is for consumers to determine if they have a toy that has been affected by the recall. To do so, they can visit www.service.mattel.com (Check links Below)where they will find a complete list of each toy recalled, including color photos and toy model numbers. You can locate toy model numbers on the bottom of most recalled toys. You also can compare the images.
Once Mattel receives a consumer’s returned, affected products, Mattel will send the consumer a voucher for each affected product for the product’s original value. Vouchers may be used at most national retailers and are good toward any Mattel or Fisher-Price manufactured product.
Direct links by type of recall
Mattel Playsets with Magnet Hazard Recall
Barbie® Doll and Tanner™ Magnet Hazard Recall
Pixar Cars Sarge Lead Paint Hazard Recall
Fisher-Price Toys with Lead Paint Hazard Recall
For People without Internet access (Please inform you neighbors), or for those preferring phone support, they may call the following hotlines dedicated to the different product recalls:
- “CARS” Sarge character diecast vehicle Recall Hotline: 1-800-916-4997
- Fisher-Price Toy Lead Paint Recall Hotline: 1-800-916-4498
- Magnet Hazard Recall Hotline: 1-888-597-6597
TOKYO, Aug 16 (Reuters) - Japanese toy maker Tomy Co. (7867.T: Quote, Profile, Research) said on Thursday it will voluntarily recall Mattel Inc. (MAT.N: Quote, Profile, Research) die-cast cars following the U.S. toy giant's massive recall of toys made in China due to lead paint.
Tomy officials were not immediately available for comment, but in a statement posted on its Web site, Tomy said its subsidiary will recall "Sarge" die-cast toy cars it imported and sold in Japan since March 1 this year.
Jiji news agency reported 2,730 Matchbox cars will be recalled.
Tomy said it has not received any reports of health hazards from customers.
Mattel, the world's largest toy maker, has recalled millions of toys made in China due to lead paint and hazards from small, powerful magnets that can be swallowed and cause injury.